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MedlinkHealth Anesthesia

Administrative - Patient Access Representative

Peterborough, New Hampshire•Temporary
$20 - $22 hourly
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About the Job
PATIENT ACCESS REPRESENTATIVE
Practice Setting: Hospital-Based

JOB SUMMARY:
The Patient Access Representative is responsible for patient registration and scheduling for hospital services. The role includes verifying demographic and insurance information, obtaining authorizations, completing pre-admission and admission functions, and supporting Emergency Department registration.
  • Provide exceptional customer service.
  • Work collaboratively with patients, physician offices, and hospital departments.
  • Maintain accurate and timely patient information.
  • Protect patient confidentiality in accordance with HIPAA.

RESPONSIBILITIES:
  • Greet patients and collect demographic, insurance, and financial information.
  • Complete patient registration for outpatient, surgical, and inpatient services.
  • Schedule laboratory and X-ray services.
  • Verify insurance eligibility and benefits.
  • Obtain required insurance authorizations.
  • Handle patient calls with professional telephone etiquette.
  • Process required hospital and patient legal forms.
  • Support Emergency Department registration.
  • Maintain accurate documentation in hospital and physician systems.
  • Maintain a clean, organized, and safe work environment.
  • Work effectively across multiple Patient Access service areas, including the Emergency Department.
  • Assist with training new employees as needed.
  • Participate in continuing education and maintain knowledge of applicable policies and regulations.

REQUIREMENTS:
  • 2–3 years of current, relevant medical setting experience.
  • Previous scheduling and/or registration experience.
  • Knowledge of medical terminology.
  • Paragon EMR experience preferred.
  • Strong attention to detail.
  • Ability to multitask and manage multiple responsibilities.
  • Strong communication and interpersonal skills.

PROFILE REQUIREMENTS:
  • Complete work history.
  • Administrative skills checklist — required/documentation.
  • 1 supervisory signed reference from the past year — required.
  • High School Diploma or GED — required.

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