This onsite role operates Monday through Friday (7:30 AM – 4:00 PM) and focuses on the financial screening and support of uninsured or underinsured patients for both inpatient and outpatient services.
Core Responsibilities:
- Financial Navigation: Identifies and completes financial referrals, assesses patient financial status, and explores third-party liability options such as state assistance programs, disability, grants, and charity care.
- Patient Education: Explains insurance marketplace options and state-specific eligibility to patients, helping them understand and utilize their benefits for primary and preventive care.
- Revenue Management: Generates liability estimates, collects payments, and establishes formal payment arrangements.
- Documentation & Communication: Maintains clear system documentation and interacts daily with patients, providers, and internal administrative teams.
Candidate Requirements:
- Education: High School Diploma required.
- Experience: Preference for two years in healthcare revenue cycle billing, specifically with Medicaid, Charity Care, and various health insurance products.
- Technical Skills: Familiarity with medical terminology, coding principles, and continuity of care protocols. Experience with systems like EPIC, IDX Flowcast, or Healthquest is preferred.
- Soft Skills: Proven ability to provide service excellence to a diverse group of stakeholders, including clinicians and administrators.