Serve as the patient's financial liaison from physician order through the billing cycle.
Verify insurance benefits, prior authorizations, and patient financial responsibility.
Provide cost estimates for office visits, procedures, surgeries, and diagnostic services.
Educate patients on insurance coverage and payment options.
Collect payments or establish payment arrangements.
Communicate with patients via phone, written correspondence, and MyChart.
Document and manage patient information using EPIC.
Requirements
High school diploma required; Associate's degree preferred.
Minimum 3 years of experience in healthcare revenue cycle, registration, insurance verification, patient financial responsibility, and point-of-service collections.
EPIC experience required.
Experience using payer portals, NaviNet, Passport, or similar eligibility systems.
Strong knowledge of medical terminology, health insurance plans, and patient financial responsibility.
Excellent customer service and communication skills.